FAQs
A little clarity before you choose your next piece.
Artwork & our process
Is AI used in Ephemora artwork?
Some Ephemora artwork is created with the help of AI.
If you would like to know whether AI was used for a particular piece, contact us with the product name before ordering.
Finding your fit
How do I choose the right size?
Check the measurements and fit notes on the product page. Sizing can vary between garments, so compare the measurements with a similar item you already own.
There are also dedicated guides for the Classic Hoodie, Essential Cotton Shorts, Acid Wash Oversized T-Shirt, and Sweat Pants. Use the guide that matches your item.
How should I care for my clothing?
Follow the care label on your garment and the care instructions on its product page. Different fabrics and prints can need different care. If you are unsure, ask us about your piece.
Orders & delivery
How much is shipping, and when will my order arrive?
Check the shipping options and charges shown at checkout for your delivery address. For help with delivery timing or a particular destination, contact us before placing your order.
Can I return or exchange a piece?
Please contact us to ask about returns or exchanges for your item before ordering. If you have already ordered, include your order number and tell us what you need help with.
What if my order arrives damaged or incorrect?
Contact us with your order number and a description of the problem so we can help with the next steps.
How can I get help with an order?
Use our contact page and include your order number if you have one.